Privacy Policy

DOSS AUDIO PRIVACY POLICY

Effective Date: May 1, 2019

 

Wonders Technology Co., Ltd, and each of its subsidiaries and affiliates (“DOSS,” “DOSS AUDIO,” “we,” “us,” or “our”) is committed to respecting the privacy rights of all users of the dossaudio.com website where this Privacy Policy is posted (“Site”) and people who may contact DOSS customer service via email or phone, and through our contests, giveaways, and online surveys or use of applications and/or software we may make available from time to time (collectively, “Services”). DOSS has established and implemented this Privacy Policy to inform visitors to the Site and users of our services how we use and protect the information we collect through the Site and the Services.

 

YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THIS PRIVACY POLICY TO LEARN ABOUT THE INFORMATION THAT DOSS AUDIO COLLECTS FROM YOU AND HOW DOSS AUDIO USES THAT INFORMATION.

 

BY USING THE SERVICES, YOU CONSENT TO THE COLLECTION, USE, AND TRANSFER OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE THE SERVICES.

 

WHAT KIND OF INFORMATION DO WE COLLECT?

Sometimes DOSS may ask you for personal information, such as your name, address, date of birth, gender, email address, etc. We do this, for instance, when you register for contests or promotions, respond to communications such as e-mail, and for services that require registration or subscription. If you would like to be on our mailing list, we will ask you to actively opt-in. We might also collect personal information from you about a third party, for instance, if the website allows you to send an email referring someone to our site or to an active promotion, in which case we need to know the name and e-mail address of the recipient. That information will only be used for the specific purpose (delivering the email) and DOSS will not further contact the third party unless the third party contacts us. In addition,

  • We may use “cookies” to gather information about your visits to our website and to enhance your experience. You can find more information on how we use cookies below (item 6 in the following bullet).
  • When you visit our website, we may collect so-called “click-stream” data (server address, domain name, etc.). This information can be combined with information you have provided to us (for instance, by registering), which will enable us to analyze and better customize your visits. These details include the following:
  • Your personal details, such as your name, e-mail address, physical address (if provided), phone number (if provided), IP address, and, in some cases, geographic location and language.
  • Your purchase information, such as your personal details as specified above; company name (if provided); your delivery information, such as delivery address if different from physical address; your order information, such as product name, quantity, product name, stock-keeping unit no. and product serial no., quantity, date of purchase and dealer information; your payment information, such as credit card or similar payment information; and friend referral (if applicable).
  • Your use information, such as your personal details as specified above; information regarding your (paired) DOSS product(s), including product serial number(s), stock-keeping unit no., product and app usage type, date, and frequency; log-in credentials; encrypted credentials for third-party services offered in our app(s), such as for iHeartRadio and TuneIn; information on other users of DOSS app(s) within your household (if applicable); information you choose to attribute in connection with your DOSS devices, for instance, when customizing name of your DOSS product(s), product-use activity log (unless such function has been disabled by you) and social media log-in credentials (not the information contained in your social media profiles), if used as logins to DOSS app(s).
  • Requests for customer support and technical assistance, containing your personal details, as specified above, product serial number, product warranty information, place of purchase, and other relevant information, which DOSS may inquire in order to proceed with your request.
  • Information provided when completing surveys, questionnaires, and feedback forms, such as your personal details, as specified above, your DOSS product warranty ID, place of purchase, your feedback on your use of DOSS product(s) and evaluation of the same, and your location information.
  • Your behavior information collected via use of cookies and similar technologies like pixels, tags, and other identifiers in order to remember your preferences, to understand how you use our websites and app(s), and to customize our marketing offerings.
  • Information about others. If you request that your Bose purchase be shipped to someone other than yourself (such as a gift recipient), we use the information you provide about the other person to fulfill the shipment.

 

CHILDRENS' PRIVACY

When a child tries to submit his/her registration, he/she will be asked to submit the same kind of information as indicated in the previous section, above. Furthermore, the information provided by the child and gathered (for instance, through the use of cookies) during his/her visit may be used as indicated in the said above section.

 

HOW WE USE YOUR INFORMATION

  • We provide you with customized information on news, events, competitions, and similar marketing content related to DOSS, its products and products made in collaboration with third parties. Our processing in this regard will be based on your consent thereto.
  • We handle your purchase orders, complete purchase transactions, ensure delivery of purchased product(s), and handle possible returns. Our processing is necessary for the performance of a contract to which you are a party.
  • We provide you with relevant product software updates and make your future purchases easier by remembering your shipping details. Our processing is necessary for the purposes of the legitimate interests pursued by DOSS and such processing is not considered to be harmful towards you.
  • We provide you with customer service, handle your requests or complaints, and provide you with product warranty support. Our processing is necessary for the performance of a contract to which you are a party.
  • We ensure better customer experience by providing you with personal benefits, such as discounts or customized offers based on previous purchases and possible friend referrals. Our processing in this regard will be based on your consent thereto.
  • We provide you with customized app-user experience, by, for instance, making the setup of your present and future DOSS product(s) easier across multiple devices by allowing you to manage your (paired) DOSS products and to choose a preferred sound profile, by providing you with customized content on our app(s) and with easier access to product user guidance and warranty conditions, and by supporting multiple DOSS app users within the same household to manage the use of DOSS product(s). Our processing in this regard will be based on your consent thereto.
  • We conduct analytics and statistics on use type, date, and frequency of DOSS products to learn how our products are used, to improve the quality of our products, and to develop new ones. Our processing is necessary for the purposes of the legitimate interests pursued by DOSS and such processing is not considered to be harmful towards you.
  • We collect feedback regarding your use of DOSS products and services by inviting you to complete surveys, questionnaires, or feedback forms. Our processing in this regard will be based on your consent thereto.

 

Accordingly, some of your personal data is collected and processed in order for us to fulfill our contractual obligations to you, for instance, when you purchase our products, contact our customer support, or claim warranty. Should you choose not to provide us with the requested and necessary personal data in this regard, we might not be able to fully satisfy your request.

 

HOW WE SHARE YOUR INFORMATION

Third-party providers: We share your information with third-party providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.

Third-party services: When you use third-party services, such as through Third-Party Accounts that integrate with the Products and Services, they may receive your information. When you use third-party services, their own terms and privacy policies will apply to your use of these services.

Regulatory and legal issues: We may also release your information to third parties when we believe it is appropriate to comply with the law, enforce our terms and policies, or protect our or others’ rights, property, or safety.

 

HOW WE PROTECT YOUR INFORMATION

DOSS takes technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, and unauthorized disclosure or access. However, no method of transmission over the internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk.

 

Where we have given you (or where you have chosen) a password that enables you to access a DOSS account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

CALIFORNIA PRIVACY RIGHTS

California law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined by applicable California law) with third parties for their direct marketing purposes. However, DOSS does not share your personal information with third parties for their own direct marketing purposes.

 

CHANGES TO OUR PRIVACY POLICY

DOSS reserves the right to revise and update this Privacy Policy from time to time. All changes are effective immediately when we post them, as dated above, and apply to the Services thereafter. Your continued use of the Services after the time the changes are posted will indicate your acceptance of those revised changes, so please check this Privacy Policy periodically for updates.

 

DOSS CONTACT INFORMATION

If you wish to contact us or have any concerns, please contact DOSS at support@dossav.com.